Privacy Policy
Privacy Policy
Blast and Blade Ayrshire
Effective date: 21 October 2025
Last reviewed: 21 October 2025
1) Who we are
Blast and Blade Ayrshire (“we”, “us”, “our”) provides exterior cleaning services in Ayrshire and surrounding areas.
Data controller: Blast and Blade Ayrshire (sole trader – Garreth Harvey)
Contact email: Gary@BlastandBladeAyrshire.co.uk
Phone: 07774 2872982
Website: https://www.BlastandBladeAyrshire.co.uk
We comply with the UK GDPR and the Data Protection Act 2018.
2) How we collect your information
We collect information when you:
- Submit a contact/quote form or booking request on our website
- Contact us by phone, email, or messaging apps (e.g., WhatsApp, Facebook)
- Interact with our website (cookies/analytics—see Section 9)
- Engage with us on social media
3) The information we collect
- Identity & Contact: name, phone number, email address, service address
- Service Details: job type, property details you provide (e.g., driveway size, surfaces), photos you choose to share for a quote
- Communications: messages, call notes, and our replies
- Website/Device Data: IP address, browser type, pages viewed, referral source (via cookies/analytics)
- Payments: We do not take online payments on the website.
4) Why we use your information (lawful bases)
- Contract – to provide quotes, schedule and deliver services
- Legitimate interests – to run and improve our business
- Legal obligation – to keep records for tax, accounting, and regulatory requirements
- Consent – for optional marketing and non-essential cookies/analytics
5) How we use your information
- Provide free quotes and respond to enquiries
- Schedule and deliver services
- Send service updates and appointment confirmations
- Issue invoices/receipts and maintain accounting records
- Improve our website and services (analytics)
- With your permission, use before/after photos for portfolio/social media
6) How long we keep your information
- Enquiry/quote data: 24 months from last contact
- Customer/job records: 6 years after the end of the tax year
- Marketing contacts: until you withdraw consent or inactivity for 24 months
- Cookies/analytics data: per cookie/tool’s retention schedule
7) Sharing your information
We don’t sell your data. We may share it with:
- Service providers (GoDaddy hosting, Microsoft 365, Yahoo email, Google Analytics)
- Messaging platforms (WhatsApp, Facebook, Instagram)
- Professional advisors and authorities where required by law
International transfers: Some providers may store data outside the UK. We rely on appropriate safeguards.
8) Your rights (UK GDPR)
You have the right to access, rectify, erase, restrict, object, portability, withdraw consent, and complain to the ICO.
9) Cookies and analytics
Our website uses cookies for functionality and analytics (Google Analytics). You can manage cookies via our banner and browser settings.
10) Marketing preferences
We may send service updates and promotional messages if you consent. You can opt out anytime.
11) Security
We use reasonable measures to protect your data.
12) Complaints
You can complain to the ICO: https://ico.org.uk/make-a-complaint/
13) Children’s privacy
Our services are not directed to children.
14) Changes to this policy
We may update this policy from time to time.